Latch not working on my u200 after update. Current version is …0077.
I just completed setting it up and it was working fine until i decided to update to the new version and it seems now the door unlocks but latch doesnt retract.
I have activated the pull spring however its the same, going through the thread of issues I can see there hasnt been any solution.
@princhipeh I’m sorry to hear about the trouble you’re experiencing with the latch on your U200 after the update. Let’s try to troubleshoot this together. Based on the reference information available, here are a few steps you can take:
Check the Pull Spring Feature: Ensure that the pull spring function is enabled in the Aqara Home app. To do this, navigate to the Aqara Home app, go to lock configuration, and make sure the Pull Spring Feature is activated. Sometimes disabling and then re-enabling this feature can help resolve the issue.
Firmware and App Updates: Confirm that both your Aqara Home app and the lock firmware are updated to the latest versions. This can sometimes resolve functionality issues that arise after updates.
Calibrate the Door Lock: You can try recalibrating the door lock. Long-press the set button to initiate calibration and see if this helps in retracting the latch.
If you’ve tried these steps and the issue persists, it might be helpful to contact the customer service team for further assistance. They can provide more personalized support to resolve your issue. Please feel free to share any updates or further questions you might have!
Hi Could you please provide a video of the door lock calibration? We can have our engineers review it to see if there’s a solution. Additionally, if you share your Aqara account with us, we can add it to the whitelist, allowing you to upgrade the firmware to version v84.
Thanks, Here is a link to the video
My account email is princhipeh@gmail.com
