I have the U100 smart lock. We live in western Canada and the climate is quite cold in the winter. Can be as low as -40c. This lock seizes up and the motor isn’t strong enough to turn the lock. I can turn it manually with some force. I’m wondering if anyone has any solutions.
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!