Logs not updating on some days for P2 door sensor

General
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1

I have a couple of P2 door sensors, connected via M3 Hub.

Some days the Log which shows under the device does not show any records. Then next day it works again.

Any idea what might cause this? The screen for the device in app shows current status, so not a general problem with sensor communication with M3 hub.

Thanks.

2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!