I moved house.
Trying to setup my cameras again and noticed on one of my e1 cameras there’s no HomeKit or Aqara code to add it back in to the app.
And in the other there’s only HomeKit code to add to HomeKit.
What am I meant to do here?
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I’m not sure, but some devices may only have an Apple HomeKit code. Try adding the camera in the Aqara Home app. It should then be added to both Aqara Home and Apple Home.
For cameras without a code: Do you still have the packaging and user manual?
Take another close look at the camera, as sometimes the HomeKit code appears as a QR code and a numeric code on a separate sticker on the device.
If there is none it means one of two things: 1. You removed the stickers on it, or 2. The seller removed them. If they are both gone then reset it to pairing mode, and try to find it in the nearby devices to setup at the top of the add devices page.
Hi,
I bought them so I’m the owner.
I did remove but can’t find them since moving home.
The apps can see both cameras but want the codes to add them.
I’ve got one of the HomeKit codes so added one to HomeKit, but don’t have the aqara code to add back to Aqara, however can’t add the other to HomeKit or Aqara.
No I don’t. I had them in a book however that’s gone.
They are both e1 cameras but I have a multitude of other Aqara devices g3 g5 pro g100’s latest doorbell sensors presence sensors, can’t even add them both with those either.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
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Hi! Can you tell us how the support solved that?
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@DEChrisE Hi DEChrisE! While the specific details of how support assisted the original poster might be personalized, for the scenario of lost HomeKit codes on the Aqara Camera E1, there’s a helpful FAQ solution: Aqara Camera E1 supports reading HomeKit information in the cloud. You can navigate to the Aqara Home app > Accessories > Camera E1 > HomeKit, where you can either connect directly or access the HomeKit pairing code from there.
Since each case can vary slightly, if you encounter a similar issue with lost codes, reaching out to the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scanning the QR code:
will allow for tailored assistance. If you don’t have an Aqara Home account, “Please click here” to create a ticket. This ensures you get the most accurate support for your specific situation
They have not yet. Had email and responded but no reply yet.
OK @leoroberts83_icloud_com please keep us updated
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@leoroberts83_icloud_com I think the QR codes are pasted on the bottom of the E1 Camera. If you lost it, you have to provide the device id in your Aqara Home app or SN of the Camera to Aqara Support team to get your QR codes.
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