aqara home failed to add aqara m100 hub
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I struggled with mine, too.
In my case - YMMV - I discovered that the app will not connect to the M100 if you use a poor-quality USB source.
I tried two or three inexpensive ones, and the app did not connect, even though the indicator light was on.
Then I changed the USB outlet to one of a better quality, and the problem was resolved.