My M1S hub goes offline multiple times per day at no pattern that I can ascertain. Sometimes during the day, sometimes at night, seems to be random.
My hub is maybe 15’ from the router in the next room over.
My router is an Asus GT-AXE16000.
I have many smart home devices, most prevalent are Google, Lutron.
@rbrown999 I’m sorry to hear about the random offline issues with your M1S hub—it can be really frustrating when smart devices act up! Let’s try to troubleshoot this step by step based on common scenarios:
First, since your router is an Asus GT-AXE16000 (which falls under the AX series), check if WiFi Agile Multiband and Target Wake Time (TWT) modes are enabled in the router settings. These features can sometimes interfere with smart home device connectivity. Disabling them and restarting the router might help stabilize the connection.
Next, let’s revisit the basics:
If the issue persists after these steps, feel free to share how it goes—I’m happy to help dig deeper
Agile Multiband and TWT are disabled.
It’s been restarted.
The firmware is up to date.
Re: obstacles, the hub has been installed in the same place for quite some time, working perfectly well. Why would it have been working all this time and suddenly start going offline out of the blue.
@rbrown999 Thanks for sharing those details! It’s definitely puzzling when a device that worked reliably suddenly starts acting up. Since you’ve already ruled out Agile Multiband, TWT, restarts, and firmware updates, let’s explore a few more angles based on common scenarios:
First, check if your router has an automatic restart function enabled. Sometimes routers can restart quietly, causing temporary disconnections—disabling this might help stabilize things .
Next, verify the hub’s power supply: ensure the power cable is securely plugged in at both ends and the outlet is working (try a different outlet if possible). A loose connection could cause intermittent offline issues .
You might also try creating a mobile hotspot and connecting the hub to it temporarily to see if the offline issue persists. This can help determine if the problem is related to your router or network environment .
If these steps don’t resolve it, feel free to share how it goes—I’m here to help further
There is no “auto restart” set up on the router - but the hub goes offline multiple times a day, every day, and I know my router isn’t rebooting that frequently because nothing else on the network goes down.
The hub is an M1S (Hub M1S - Aqara) which is plugged directly into the outlet and it’s not being unplugged or loose.
Although I understand the reason behind the hotspot suggestion, I don’t have a hotspot as part of my mobile service. What is your level of confidence that if I pay for the hotspot, you will be able to gather th info you need?
@rbrown999 Thanks for sharing these details—it’s totally reasonable to be cautious about adding extra costs for troubleshooting! Let’s break this down:
First, the hotspot suggestion is a way to isolate whether the issue stems from your home network environment (like router settings, interference, or channel congestion) versus the hub itself. Since you don’t have a hotspot, let’s try a few more angles from common offline troubleshooting steps first:
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
As for the hotspot: While it can help pinpoint network issues, it’s not the only path. If the steps above don’t resolve it, reaching out to support with details (router model, hub firmware version, frequency of offline events) would let them dig into logs—this might be more efficient than adding hotspot costs.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
I have the same isue with M1S Gen2. Basiscs already tried but still offline from time to time.
My router is also Asus AX series, so I will try what you said.
@ESSCO4355 Thanks for sharing your experience, ESSCO4355! It’s great to have your input—knowing others are encountering similar offline issues with the M1S Gen2 and Asus AX routers helps build a clearer picture. Do swing back and let us know if disabling WiFi Agile Multiband and Target Wake Time makes a difference for you. Your update could be super helpful for other community members dealing with the same problem! 
2.4GHz Wi-Fi Check: Ensure the hub is connected to your router’s 2.4GHz band ===> Confirmed, it’s on the 2.4GHz. In fact, I disabled the 5GHz radio but that did not solve the problem.
Wi-Fi Interference: Other devices (microwaves, cordless phones, or neighboring routers) on the same Wi-Fi channel can cause interference. Use a Wi-Fi analyzer app to check channel congestion and switch your router to a less crowded channel (1, 6, or 11 are standard for 2.4GHz). ===> I’ll try this and get back to you
Power Cable Inspection: Even if the hub is plugged in, a frayed or loose internal cable (though rare) could cause intermittent power. If possible, try swapping the power adapter with a compatible one (same voltage) to rule this out. ===> I’m sorry, I don’t understand what power adapter you’re referring to. The hub is plugged directly into the wall socket. There is no power adapter. Are you referring to a frayed wire INSIDE the hub? If that’s the case, I’m not inclined to open the hub because wouldn’t that void any warranty?
App Refresh: Force-close the Aqara Home app, clear its cache (if on Android), or restart your phone—temporary app glitches can sometimes misreport offline status. ===> already tried this to no effect
@rbrown999 Thanks for sharing these details! Let’s clarify the power supply part first—you’re absolutely right that the Aqara Hub M1S Gen 2 uses a direct plug-in design, so there’s no external power adapter required. It plugs directly into the wall socket, which aligns with the product specs: “Direct plug-in type: Only for indoor installation and use, the gateway M1S needs to be plugged into a power socket for use.”
Since there’s no external adapter, the earlier mention of “swapping the power adapter” might have been a miscommunication—my mistake there! You definitely shouldn’t need to open the hub (and opening it would indeed void the warranty, so please don’t attempt that). If there were internal power issues, that would be a hardware concern best handled by support.
Glad to hear you’ll try checking the Wi-Fi channel congestion—keep us posted on how that goes! If the offline issues persist after that, feel free to share, and we can explore further. For hardware-related concerns, reaching out to customer service would be the most reliable next step.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
