Hi. For the last one to two months, my M2 hub keep disappearing, which cost my Aqara door locks not binding. I have been troubleshooting by switching to a new M2 or M3 hub after deleting the hub from Apple HomeKit without success. Every time I add it back the M2 device, the M2 hub would disappear again in a few hours. I have the same Xfinity modem and extension plugins before and he wasn’t a problem. Please help!
hi, what you mean about disappear? is M2 disconnected from apple or Aqara home?
Hello.
First of all, check the quality of the power supply and its connection to the M2. Try to physically pull out and then push the M2 power connector back into place (mechanical contact cleaning).
Another question, maybe this happens when the industrial power grid goes out?