M200 wont connect to Aqara network

Hi folks. I have recently bought an m200 hub to add onto my current Aqara network But even although it tells me ready to connect it doesnt appear on the app either automatically or by selecting it. Its a second hand unit and i have factory reset it.What am i doing wrong???

Thanks

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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Thanks