Hello I have a question about the u400 lock. The motor seems to stay engaged when manually locking and unlocking from the inside. Is this by design or a fault.
Hello, @KinseyCreateGoods, please help.
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This can happen after the lock gets jammed. It should not happen under normal use. Make sure the door is aligned and the lock can move freely.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!