Matter Signal Sync - Not Working In HomeKit

Apple Home Connect
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I have an M3 hub linked to HomeKit via Matter. I create a signal in Profile>Connect to Ecosystems>Matter>Scene and Signal Sync>Signal Management:

IF Person Detected [by G5 Pro Camera] with Acting Time of 00:00-23:59 and Any condition is met.

I select the M3 Hub as the execution device.

The Occupancy sensor appears in Home app, but it never changes Occupancy Detected to Yes (when a person is in view).

I’m sure I had this working when I threw something together just after the original announcement, but there’s been at least one firmware update in the interim.

Note that I have tried wiping the M3 and setting up from scratch. I’ve also tried simple conditions like a camera being On or Off, but I’m not getting anything from these either.

Any ideas?

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@lorccan It sounds like you’re experiencing some challenges with syncing signals in HomeKit using your M3 hub via Matter. Here are a few steps you might consider:

  1. Firmware and App Updates: First, ensure that both your Aqara Hub M3 and the Aqara Home app are updated to their latest versions. This can often resolve any compatibility issues that arise after firmware updates.

  2. Network Configuration: Make sure that your M3 hub and the phone running the Aqara App are connected to the same local network. Also, check if your router supports IPv6, as this is needed for Matter devices.

  3. Scene and Signal Sync: Double-check your setup within the Aqara Home app:

    • Navigate to “Profile” > “Connect to Ecosystems” > “Matter” > “Scene and Signal Sync.”
    • Ensure that the scene or signal is correctly synced to Matter and appears in your Home app.

  4. Reset and Re-pair: If issues persist, try resetting the M3 hub and re-pairing it. When resetting, ensure you follow the correct steps to avoid any setup mishaps.

  5. Check for Firmware Updates: Sometimes, new firmware can introduce unexpected behavior. If possible, review any recent updates to see if they might have affected the functionality.

If after these steps the issue persists, it might be helpful to contact Aqara’s Customer Service for more tailored assistance. You can do this via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below for efficient support:

Customer Service QR Code

If you don’t have an Aqara Home account, please click here to create a ticket.

I hope this helps! Let us know how it goes or if you have any more questions.