Matter sync signal for "Specified face detected" not working for multiple faces with same name

I have G410 doorbell camera installed. I set up a Matter signal sync for both the “specified face detected” and “Unknown face detected” within Aqara. When a face is detected, I received the Aqara app notification for that specified face correctly.
However, the matter signal was not triggered at all, instead it triggered the “Unknown face detected” instead.

After some debugging I learned that it is because there are multiple faces in the same name. And the Matter signal created is triggered on a different face within that same name(group).

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@lgtran2 You seem to be experiencing an issue with Matter signal sync for “specified face detected” when multiple faces are under the same name. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.