My G4 doorbell issue

Developer Hub
1

I’m using my G4 through homekit and when im home its does preview and live feed but when im at work it says offline any suggestions?
Thanks

2

@spdesign Hey there! This is a pretty common scenario with HomeKit cameras, and the good news is it’s usually fixable. Since your G4 works fine on your home Wi-Fi but shows offline when you’re away, the issue typically points to your Apple Home Hub setup rather than the doorbell itself.

Here’s what I’d check:

  1. Do you have an Apple Home Hub? You’ll need an Apple TV, HomePod, or iPad set up as a home hub for remote access to work.

  2. If yes, make sure it’s online and on the same network as your G4. Distance or network separation between the hub and doorbell can cause exactly this symptom.

  3. Update everything — both your Home Hub’s iOS/tvOS and the G4 firmware to the latest versions.

  4. Check for VPN on your Home Hub — if you’ve got one running, try disabling it, restarting the hub, and testing again.

  5. Quick restart trick — power cycle both your Apple Home Hub and the G4 doorbell, then see if remote access comes back.

This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.

If you’ve gone through these steps and it’s still acting up, it might be worth reaching out to the Aqara support team directly for a deeper look at your specific setup.