My g410 doorbell Journey so far

Hello friend

Thank you for your detailed product experience report. I can see that you are using the G410 doorbell seriously. Regarding the several issues you mentioned, I would like to briefly respond:

  1. Will a new outdoor silicone protective case be launched for G410? Yes, we are designing it and expect you to see the new one launch in December.

  2. Why do outdoor doorbells have to be connected to indoor chimes instead of directly connecting to routers? This is because the outdoor unit is a battery powered camera/doorbell with a low-power working mode, and Apple HomeKit requires that the camera connected to it must be always online. Therefore, the indoor chime that is always connected to the power supply becomes a relay carrier, which runs the HomeKit SDK. The outdoor doorbell only transmits audio and video data to the indoor chime for processing before connecting to HomeKit (this part is not easy to understand, I can only describe it briefly). You can take a look at eufy’s S3 Pro, which also needs to be connected to a home base like S380 to support HomeKit. The same principle applies. If the doorbell/camera does not use a battery but a power supply, everything will become simple, such as the G400 doorbell you saw on IFA, which is a upcoming non-battery doorbell product from Aqara, it can be directly connected to a router to support HomeKit.

  3. G410 future software upgrade plan: 1) Some users mentioned that the default ringtone should ring once instead of twice, because in their country, ringing twice indicates the need to open the door and sign for the package, and we are adjusting it; 2) Some users have mentioned that the ringing sound of outdoor unit needs to support adjusting the volume level. We are currently modifying and supporting it, etc.

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