Hello!!
I’m having a problem with my Aqara E1 camera. I’m able to add it to Apple HomeKit, but the Aqara QR code is already erased, and I can’t integrate it into the app (I add images).
When I try anything other than the QR code, it asks me for a pairing code, but I don’t have it, and the tag is erased.
Please help me!
Thank
@javo_guji Hello!
It looks like you’re having trouble integrating your Aqara Camera E1 with the app due to the missing QR code and pairing code. Here are a few steps you can try to resolve this issue:
Check for a Reset Option:
You might want to attempt a reset on your camera. For the Aqara Camera E1, you can typically reset the device by holding down the reset button for about 30 seconds. This might help in re-establishing the pairing process.
Use the Aqara Home App:
Even though the QR code is erased, you can try adding the camera to the Aqara Home app first. Place the camera in pairing mode, open the Aqara Home app, click the “+” in the upper right corner, select your camera model, and follow the prompts. Sometimes a manual setup option might appear.
HomeKit Setup Code:
If you are managing to add the camera to Apple HomeKit, remember that the HomeKit setup code can usually be found in the camera’s manual or packaging. If this is not available, you might need to contact customer support for further assistance.
Since you are missing the QR code and pairing code, it could be beneficial to reach out to Aqara’s customer support for more personalized guidance. You can do so by contacting them via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:
If you don’t have an Aqara Home account, please click here to create a ticket.
I hope this helps, and feel free to keep the community updated on your progress!
Hello @javo_guji , this is an unpleasant situation with erasing the code, there is an instruction in the device package, the code should be pasted there on the instruction (duplicate code)
