I wanted to try to set my E1 camera to point to another NAS device. I could not modify the location so I deleted the NAS link. When I returned to try to get to another drive / NAS it would not let me attach so I then wanted to go back to the original. When I opened the NAS connection the original location was not listed. I then tried to factory reset the device to start over but now there are no NAS drives listed.
How can I get back the NAS list so I can make the connection for video storage?
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Which NAS brand are you using? I experienced a similar issue. I assigned permissions to IP addresses in the NAS settings and also enabled read and write access for the saved folder. I noticed that this option is not automatically enabled when creating a folder. My device is a QNAP.
I am using a NAS from Buffalo I think it is a 220 drive. I believe since I got a new router today and the tech set me us as a guest user to access the 2.4 g signal there are limitations on accessing stuff like the NAS. I need to wait till the router shows up in their system then I can break out the normal 2.4 g signal and hopefully make my E1 connections again.
In a guest WiFi there are normally some restrictions as for instance that devices cannot see each other. That is called client isolation and prevents seeing and accessing your NAS.
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That was conclusion remembering what the tech said in passing about the guest account. So hopefully it will all be a nightmare in the past after their system updates.
Thanks for your input.
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Had NAS running for quite a while. However, with the new updates of the Aqara app I cannot connect my devices to the NAS device, there seems to be a vital issue with the input of the password. It simply does not work and all of my 8 aqara cams cannot store data on the NAS.
I would recommend Aqara offers a dialog there I can input the data manually: (a) the server address/share, (b) the user name, (c) the password.
All without AI. Please.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
Hi AqaraBot, sorry, but the issue is not yet solved. The list contains ghosted devices, which are not live anymore. So the list causes a lot of trouble because the ghosted items do not give any visual hint the device is ghosted and end users may constantly select the wrong items to set up a NAS connection. Very frustrating, the list definitely requires some further development so the list reflects and shows live devices only.
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Don’t close still problems
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@gregor_serban_junior I see you’re still experiencing issues with the NAS connection on your E1 camera even after the previous support interaction. Let me help troubleshoot this.
Since you’ve already factory reset the device and no NAS drives are appearing, here are a few things to check:
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Network Environment: Ensure your camera, router, and NAS are all on the same local network — this is essential for NAS discovery to work.
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SMB Protocol: Verify your NAS supports SMB 2.0 or 3.0, as the E1 requires this for connection.
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App Version: Make sure you’re running the latest Aqara Home app version, as older versions can have NAS permission issues.
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Router Settings: Check if your router has enabled Wi-Fi anti-squatter or AP isolation settings, which can block the camera from discovering network devices.
If these steps don’t resolve it, since you’ve already been working with support and the issue persists, I’d recommend reaching out again with the specific details of what you’ve tried. The factory reset should have cleared all previous NAS configurations, so this may need deeper investigation into your network setup or potential app-side issues.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
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I guess they want us to buy Aqara cloud storage and that’s why bad not work anymore
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Itvworked before I only can not connect new camera’s I bought to share folder on and
I have trouble with my new g5 pro camera can’t login to nas any more with new camera
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@gregor_serban_junior Hey there! I see you’re running into NAS connection headaches with both your E1 and the new G5 Pro — that’s frustrating, especially when it was working before.
For your G5 Pro specifically, there’s a key difference in how NAS works compared to older cameras. The G5 Pro doesn’t require an SD card for NAS functionality — it can connect directly. However, if you’re seeing login failures, here’s what to double-check:
- Same LAN is critical: Camera, router, and NAS must all be on the same local network segment
- SMB 2.0/3.0 support: Verify your NAS has this enabled
- Credentials: Re-enter your NAS account/password carefully — typos are sneaky here
Also worth noting: if you ever factory reset the G5 Pro, any previous NAS config gets wiped clean, so you’ll need to set it up fresh[“content_id”:6"].
Since you mentioned this is affecting multiple new cameras and your original E1 issue also persists post-reset, there might be something environmental at play — router settings (AP isolation, Wi-Fi anti-squatter), network changes, or even SMB version mismatches on the NAS side[“content_id”:7"].
Given the complexity here and that you’ve already been through support once, I’d recommend reaching out to the Aqara Home App Customer Service Team (Profile > Help & Feedback > Customer Service) or scan this QR code:
If you don’t have an Aqara Home account, click here to create a ticket. They can dig into your specific network setup and camera logs more deeply.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
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Same netwerk yes
Login and pasword works on other devices only not in the Aqara app when I try to connect to qnap nas rightvaway I get verification Error and that’s impossible because my login and password works fine on all my other devices only not in Aqara app so so ting happened in Aqara app since last update in iOS AppStore
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@gregor_serban_junior That “Permission Verification Failed” error right after an iOS app update is a known pain point — you’re definitely not imagining it. A few things worth double-checking:
Quick checks:
- SMB version: QNAP devices sometimes default to SMB 1.0 or have SMB 3.0 disabled. Verify SMB 2.0 or 3.0 is explicitly enabled on your NAS — the Aqara app is picky about this[“content_id”:1"].
- App refresh: Even with the latest version, try force-closing the Aqara app and restarting your phone. iOS updates can occasionally mess with cached credentials.
- QNAP user permissions: Double-check that your NAS account has read/write access to the specific shared folder you’re targeting, not just general NAS access.
The frustrating reality: If credentials work everywhere else but fail instantly in Aqara, this often points to an app-side regression or stricter credential handling after updates. The fact that you’re seeing this across multiple cameras (E1 and G5 Pro) with the same QNAP suggests the NAS itself is fine — something in the handshake between the updated app and your specific QNAP configuration broke.
Since you’ve already ruled out network issues and the credentials are verified working elsewhere, this likely needs escalation. The support team can check if there are known compatibility issues with recent QNAP firmware or iOS app versions, and potentially pull logs to see exactly where the verification is failing.
Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, click here to create a ticket.
I give up talking to a stupid bot