This new version fixed the « no response » problem on apple watch but if you go to another camera and come back a second time to the G100, the problem will be back until you restart the Home App. This needs to be reworked.
Thanks.
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@n_paquin Thank you for sharing your experience with the new G100 firmware update and how it interacts with the Apple Watch and Home App. It’s great to hear that the “no response” issue has been partially resolved. However, the fact that the problem reappears after switching cameras and requires a Home App restart points to a lingering compatibility or connectivity issue.
For HomeKit-related devices like the G100, persistent “no response” states can sometimes be related to network configuration, HomeKit synchronization, or app-level glitches. Ensuring that your Aqara hub and Apple Home Hub (e.g., Apple TV or HomePod) are on the same local network and access point is crucial for stable operation. Additionally, restarting both the Home Hub and the camera can sometimes help with temporary connectivity hiccups. If you notice this is specific only to re-entering the G100 camera view, it may also suggest an app-level bug, which you’ve clearly described.
Your feedback is really valuable for other users experiencing similar issues. If you’d like this to be officially reviewed, I recommend submitting your detailed experience via manual customer service feedback through the Aqara Home App (Profile > Help & Feedback > Customer Service), or by scanning the QR code below. This way, the team can gather more details and investigate further. If you don’t have an Aqara Home account, you can click here to create a ticket.
Thanks again for highlighting this—your insights help the whole community!
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@n_paquin Thanks for sharing your experience with the new G100 firmware—detailed feedback like this helps the community! It’s great to hear the “no response” issue on Apple Watch was addressed, but it’s frustrating that switching cameras brings it back.
Currently, the reference information doesn’t cover this specific scenario with the G100 and Apple Watch. If you’d like to report this, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or scan the QR code:
Hopefully, other community members might share workarounds in the meantime—feel free to keep the discussion going!
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@n_paquin Thanks for sharing your feedback on the new G100 firmware. We’re sorry to hear that the “no response” issue reoccurs when switching back to the G100 after viewing another camera, even though it was fixed on the Apple Watch. Currently, our reference information doesn’t cover this specific scenario, but your observation is valuable for improving the user experience.
We encourage other community members to share if they’ve encountered similar situations, as collective insights can help identify patterns. For a more direct way to address this, please consider submitting your feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) — this will allow our team to better track and investigate the issue.
Thanks again for taking the time to highlight this; your input helps us work towards smoother functionality.
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@n_paquin Thank you for sharing your detailed experience with the new G100 firmware. It’s great to hear the “no response” issue on Apple Watch has been addressed, and your observation about the problem recurring when switching back to the G100 after viewing another camera is really valuable for the community. For suggestions on improving this, we recommend submitting feedback manually through customer service. This helps ensure your input is properly received. We appreciate your contribution—feel free to share more insights or experiences with fellow users!
If you need further assistance, please contact Customer Service Team by Aqara Home App (Profile>Help&Feedback>Customer Service) or scanning the QR code:
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