[Official Announcement] Aqara Home App Crashing Issue on iOS (v6.3.7)

Aqara Products
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UPDATED:
The crashing issue has been fixed in version 6.3.8. Please update the Aqara Home app and feel free to reach out to our support team at aqara@support.com if you still encounter any issues.

We have received reports from some iOS users that the Aqara Home app is crashing after updating to the latest version, 6.3.7. We are currently looking into this issue and working on a fix.

Here is a temporary solution for now:

  1. If you are using the LAN Control feature, please do not update to version 6.3.7 yet.
  2. If you are using the LAN Control feature and have already updated to version 6.3.7 and are experiencing crashes, please switch to mobile data, go to Settings, and turn off the LAN Control. Then switch back to Wi-Fi — the app should work normally again.

We will update this post once the issue is fixed. Sorry for the inconvenience!

Sincerely,
Aqara Team

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The setting must be stored on the device, bot the cloud as I was able to do this on my iPhone but not WiFi only iPad.

To fix this on the iPad I had to hotspot onto the iPhone, then load the app and only then was it possible to turn off LAN Control. After going back into Wifi, the app then worked.

Thanks

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thanks for the advice. it works. I’ll wait for the application

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Alternatively delete the app and reinstall again.

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That worked for me too.

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I went the “delete app” way too and has worked fine for me. Good to know what caused the issue! Thanks for sharing!

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New update for Aqara app was released for android and iOS

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IMG_06781179Ă—2556 255 KB

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Yes @coccolino_26 ! Solved! Thanks @AqaraOfficial and developer team

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I updated the Aqara App to v6.3.8 and everything works fine now.

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Updated App to version 6.3.8 and everything now works great… Thank you to all involved in the update including @AqaraOfficial
Cheers!

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