Outdoor unit of Video Doorbell G4 does not play chime sound when pressed

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Hi everyone,

I’m having an issue with my Aqara Smart Video Doorbell G4 and would appreciate some advice.

The Problem: When someone presses the doorbell button, the indoor Chime Repeater rings normally, but the outdoor unit (G4 itself) remains completely silent. There is no “ding-dong” or confirmation sound outside, so visitors don’t know if the bell is working.

Details:

  • Audio Test: If I use the “Two-way Audio” via the app, I can hear my voice coming out of the outdoor unit’s speaker. This means the speaker itself is physically working.
  • Settings: I can adjust the volume of the indoor Chime Repeater, but I cannot find a specific setting to enable or adjust the ringtone volume for the outdoor unit. I have already tried setting a custom ringtone, but it still doesn’t play outside.
  • Power: The device is currently running on batteries.
  • Troubleshooting done: I have already performed a factory reset and re-paired the device, but the issue persists. “Do Not Disturb” mode is turned off.

Is there a hidden setting to enable the chime sound on the outdoor unit? Or is this a known bug in the current firmware?

Any help would be greatly appreciated! Thank you.

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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I have the same issue… It only shows the light to acknowledge that it has been pressed.

It would be nice if they can rollout an update to help with the issue.

My outdoor unit has a black aqara protector on it, so you dont see the bell button light up either.

That chime sound would be a simple but effective addition

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Have you found a solution?

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!