I have 3 P100 with Matter setup. 2 of them have disconnected. I have tried to factory reset and they still not working. Is there any steps I need to take to resolve this?
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Hi @dchluk
are the P100 running by zigbee or Matter?
Hi,@DEChrisE, Matter
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Did you do a factory reset (10 quick presses) or just a network reset (5-sec hold)? Might also think about Zigbee as it tends to be a bit more stable.
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