I recently purchased the P100 sensor and when first connected through Matter it worked for a few days then I noticed it went offline. I then tried to reset and change over to zigbee but every time I try to reconnect the indicator light flashes, purple or violent. Can I get some tips to factory reset.
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Hello. The sensor needs to be removed from the Aqara home app. Just check if the device removal protection is disabled in the app (settings in the gateway). Then re-add the p100 by selecting Zigbee mode.
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If @gafich10 hint not work, sometimes a new battery also could help
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!