I’ve got a setup with 3 Hub M100 masters in my house and several Aqara devices. I am using my Hubs together with a Homey setup for automation purposes.
The problem I am experiencing is that my motion sensors keep disconnecting making me spend a lot of time reconnecting them.
Is this a know problem and can something be done on my part to stabilize this connection?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Are all your M100 hubs connected to the same Thread network? I’m not familiar with Homey, so I’m also curious whether it creates and manages its own separate Thread network.
In my experience, Thread devices can sometimes drop offline if they’re too far away from a neighbouring device or Thread Border Router. How far is your motion sensor from the nearest Thread device?
Thread motion sensors sleep most of the time and need a router not too far. With three M100, it might be worth checking they are all on the same Thread network. If Homey runs its own too, some sensors can end up on that one and look offline from the Aqara side. The network name is in the hub’s Thread settings, so it’s easy to compare.
A couple of mains powered Thread devices (plugs, some bulbs) in between can help a lot as well.