Physical Buzzing/Hissing Noise from Aqara G410 Unit (Firmware 4.3.8)

Aqara Products
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Hello everyone,

I’m looking for help with a persistent audio issue on my Aqara G410 Doorbell. I consistently hear a background buzzing or hissing noise during both live view and recorded videos.

Key Details of the Problem:

  • The noise is present during two-way talk and video playback.
  • Crucially, the sound is physically emanating from the upper rear section of the doorbell unit itself. It is not just coming from the chime or my phone’s speaker.
  • The issue occurs regardless of the power method. I have tested with both batteries and a hardwired connection with the same results.

My Setup Details:

  • Firmware Version: 4.3.8_0016.0090
  • The Firmware Version of the Doorbell: 4.3.8
  • Radar Firmware Version: 1.0.6
  • Thread Firmware Version: 0017
  • Current Algorithm Version: 2.0.0
  • MCU Firmware Version: 1.4.8
  • Power Methods Tested: Both Battery and Hardwired
  • Wi-Fi Connection: 2.4GHz
  • Primary App Used: Aqara App

Troubleshooting Already Performed:

  • Tested both power sources (battery and hardwired).
  • The Aqara hub is located close to the doorbell to ensure a strong connection.
  • The Wi-Fi signal strength is consistently stable and strong.

Evidence:
I have attached a short video clip where this background noise is clearly audible, as well as a photo of the doorbell.



photo_2025-09-30_16-13-31
photo_2025-09-30_16-13-31960×1280 160 KB

Has anyone else experienced this specific physical buzzing sound? Could this be a hardware issue? Any guidance would be greatly appreciated.

1 Like
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@297788095 I’m sorry, but I couldn’t find any relevant information regarding the persistent audio issue you’re experiencing with your Aqara G410 Doorbell. This could be a rather unique problem that hasn’t been widely documented yet.

However, our community is a great place to collaborate and find solutions. Maybe other members have encountered similar issues and can share their experiences. I encourage everyone reading this to chime in if you have any ideas or have faced something similar.

If you have any suggestions or improvements regarding this situation, please submit manual customer service feedback. This way, the appropriate team can look into it further. Let’s work together to get this sorted out!

3

May I know if the noise issue happened at the beginning of the G410 use or after the firmware 4.3.8 update?

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This issue happened at the beginning of the G410 use

5

Same thing to me happened on G4. Bought the G410, now this one has stutter/lag.