My doorbell goes offline all of a sudden and looks like power is not coming to chime. Any help would be appreciated.
Hi! To help you find a solution, we need a bit more technical context. Could you please check the following points?
- Model: Which specific Aqara doorbell are you using (e.g., the Smart Video Doorbell G4)?
- Power Supply: What are the exact output values of your power adapter? You can find this on the plug (e.g., 5V / 1A or 5V / 2A).
- LED Status: Does the LED on the chime show any signs of life when it goes offline, such as flashing, a solid light or a different colour?
- Hardware Check: Have you tried using a different USB cable and a different power brick (like a smartphone charger) to rule out a defective cable or plug?
- Distance: How far is the chime located from your Wi-Fi router and the doorbell unit itself?
The more details you provide, the faster we can narrow down whether it’s a hardware issue or just a power supply bottleneck.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!