Power is not coming to chime

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1

My doorbell goes offline all of a sudden and looks like power is not coming to chime. Any help would be appreciated.

2

Hi! To help you find a solution, we need a bit more technical context. Could you please check the following points?

  1. Model: Which specific Aqara doorbell are you using (e.g., the Smart Video Doorbell G4)?
  2. Power Supply: What are the exact output values of your power adapter? You can find this on the plug (e.g., 5V / 1A or 5V / 2A).
  3. LED Status: Does the LED on the chime show any signs of life when it goes offline, such as flashing, a solid light or a different colour?
  4. Hardware Check: Have you tried using a different USB cable and a different power brick (like a smartphone charger) to rule out a defective cable or plug?
  5. Distance: How far is the chime located from your Wi-Fi router and the doorbell unit itself?

The more details you provide, the faster we can narrow down whether it’s a hardware issue or just a power supply bottleneck.

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