Presence touchscreen S100 Us (global ver) doesn’t display screensaver

Aqara Products
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My S100 does not display the screensaver, even though I followed Aqara’s instructions by performing a factory reset and adding it back to the app.

Both of my S100 devices have the same issue. They are running the latest firmware version 1.0.3.0. I am using both the Hub M3 and Hub M200 (international versions) in Vietnam.

I added the S100 to the hub by scanning the Matter QR code displayed on the S100.

Could you please help me determine whether this is a known issue or if there is anything else I should try?

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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This is your email which i received

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Hi, welcome to the forum. Have you done a factory reset (ten quick taps)?

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Yes, I did. But nothing change

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S100 was completely removed from the APP after pressing 10 times.
My algorithm.

  1. Remove S100 from the APP.
  2. 10 quick presses.
  3. Reboot the gateway (I did it this way).
  4. Re-add S100.

IN ADDITION, check if the APP does not include a ban on removing devices.

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I followed the same steps as you, but it still didn’t work.

I watched several YouTube videos about the S100 and noticed that my device is missing some features, such as button settings and display settings on the S100’s screen itself (not in the app).

Could it be that the current version of the S100 doesn’t fully work in Vietnam?

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My recommendations, if you have a box from S100, take a photo of the model written on it and send it as a response to the support service. Describe your actions and tell me what the problem is next.

I clarify, tomorrow is Monday, the beginning of the working week, and the support service will definitely answer you. Sorry for the inconvenience.

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