Hello, please help me solve my problem. There are about 40 different devices from Aqara in the house, most of which are in the region of Russia (I live in Belarus), but there are several devices that are connected in the mainland China region and they cannot be switched to another region. All devices are in one account, China in the phone, and Russia in the tablet. Devices that are already bought in the China region with an apartment). Maybe there is an opportunity to transfer them to the International or Russia region?
@masharuew Hello there! 
Thanks for sharing your detailed setup. Managing a large smart home with devices across different regions can definitely be tricky, especially when dealing with server restrictions.
It sounds like you are experiencing an issue with region mismatch and device transfer limitations.
Based on our current support policies, here is what you need to know:
- Region Locking: Aqara devices are tied to specific regional servers (e.g., Mainland China vs. Russia/Global). Due to data protection policies, products from different sales regions can only access their respective data centers, and information cannot be transferred across servers. This means you generally cannot simply “move” a China-region device to a Russia-region account or vice versa.
- Cross-Region Usage: If you purchased devices in a different country or region than where you are primarily using them, pairing issues or limited functionality may occur due to local server availability.
- Potential Solutions:
- Region Unlock Request: If you encounter a region mismatch, you may submit a region unlock request in the Aqara App, or contact Aqara Customer Support and provide the device SN for further assistance.
- Server Selection: Ensure that in the Aqara Home app, under Profile > Settings, the correct region is selected for the specific device or account context.
- CN Version Limitations: Please note that CN version devices are designed for the Mainland China server and may not support integration with Yandex or other global platforms if not properly configured or supported in your area.
Since you have a complex setup with ~40 devices, this might require personalized verification. For the most efficient assistance with region unlocking or specific device compatibility, please contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.
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