Request failed error in app - B50 Locks

I just installed 2 new B50 door locks. I was able to connect via Bluetooth but when I try to set up Wi-Fi it keeps failing to connect. I’m guessing this may be connected to the error that pops up every time I open the app: “Request failed. Please try again (Error code:503) (Network-503)”

What’s causing this error, and is it connected to my Wi-Fi setup problem?

@ktb1982 You seem to be experiencing an issue with B50 door lock Wi-Fi setup failure and app error code 503. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.