Reset button not working

Developer Hub
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1

Hi! Cannot add valve controller to aqara home. Valve works when I press button on/off but reset button not working, 2 times press and after that 5 sec but not flashing(

Multiple times get batteries out and inserted again, but no luck, what am I doing wrong?

2

@kuznetcoff777 Hello! It seems you’re having trouble with the reset process of your Aqara Valve Controller T1. Let’s try to troubleshoot this together.

Based on the reference information, to reset the device, you should click the “Reset” button 5 times quickly. This should make the green indicator light flash fast, indicating that the device is resetting. If this process isn’t working, ensure that the button presses are done quickly and consecutively.

Additionally, here’s a quick checklist to ensure everything is set correctly:

  1. Battery Check: Ensure that the batteries are fully charged and correctly installed.
  2. Proximity to Hub: Make sure the valve controller is close enough to the hub during the setup process to ensure a stable connection.
  3. Firmware Update: Sometimes, a firmware update can resolve connectivity issues. Verify that the firmware version of the hub and your app are up-to-date.

If the issue persists, it might be worth trying to clear any alarms by clicking the distribution network button, as this might affect the reset procedure.

If you continue experiencing difficulties, I recommend reaching out for further assistance. You’re doing great by trying these steps, and I’m sure we’ll get it sorted out. Feel free to share any additional information or questions you might have!

3

Yeah, I found the similar post Valve Controller T1 discovery problem and went through all steps but still the same(

4

@kuznetcoff777 It’s great that you’ve been proactive in trying to resolve the issue by following the steps from a similar post. Since those steps haven’t worked, let’s make sure we’ve covered every angle. Here are a few additional considerations:

  1. Fully Reset the Device: Double-check the reset process. Ensure that you’re pressing the reset button quickly and consecutively as required.

  2. Inspect the Device: Sometimes, physical obstructions or dirt can prevent buttons from functioning properly. Examine the reset button for any signs of damage or obstruction.

  3. Review the Installation: Confirm that all components are correctly installed and that the device is securely attached, as this can sometimes impact functionality.

  4. Check for Alarms: As mentioned in the troubleshooting steps, clear any alarms by clicking the distribution network button. This can sometimes interfere with the reset process.

If these steps still don’t resolve the issue, it might be beneficial to engage with the broader community or contact customer support for more personalized assistance. You’re doing a fantastic job in troubleshooting, and I’m confident that with continued efforts, the solution will be found. Keep us updated on your progress!

5

Maybe you can contact Aqara support at support@aqara.com to check if it is the hardware issue