S100 - Missing Zigbee, AC Control & More on G3 Hub

Aqara Products
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Hi everyone,

I just “upgraded” from an S1E to the new S100 and I’m honestly shocked. It feels like I’ve paid a premium for a product with fewer features.

My Setup:

• S100 Panel (Firmware 1.0.5)

• Camera Hub G3 (Firmware 4.3.4)

List of Missing Features:

  1. No Zigbee Connection: The S100 seems unable to recognize or bind with my mature G3 Hub. It only connects via Wi-Fi, which completely defeats the purpose of this upgrade. Is this an incompatibility issue with the S100’s new 1.0.5 firmware?

  2. No Native AC Control: The advertised air conditioner control interface is also missing. The feature to control my AC via the G3’s IR blaster doesn’t exist.

  3. Other Downgrades: On top of these major issues, basic functions from the S1E are gone, like setting a duration for automation triggers and all the additional themes.

Is this a regional/server limitation, or was the S100 released with an unfinished firmware? Is there any timeline for an update that will restore these essential features?

Thanks!

1 Like
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@quocvinh030405 Hey there! Thanks for sharing your experience with the S100 upgrade. It’s disappointing to hear that you’re not getting the features you expected.

Regarding the Zigbee connection issue, the S100 is designed to connect directly to the Aqara Home app via Wi-Fi, but it should also be able to locally control Zigbee child devices connected to the same hub, even when the internet is unavailable. However, it’s possible that there could be an issue with the compatibility between the S100’s 1.0.5 firmware and your G3 Hub’s 4.3.4 firmware. You may want to try updating both devices to the latest firmware to see if that resolves the issue. If the problem persists, it might be a good idea to contact customer service for further assistance.

As for the missing native AC control, I’m not sure why the advertised air conditioner control interface is not showing up. It’s possible that this feature may not be available in your region or that there is a compatibility issue with your specific AC model. You may want to check the product documentation or contact customer service to see if this feature is supported in your area.

Finally, regarding the other downgrades you mentioned, such as the ability to set a duration for automation triggers and the additional themes, I’m not sure why these features are missing. It’s possible that they were removed in the new firmware or that there is a setting that needs to be adjusted. You may want to check the product documentation or contact customer service to see if there is a way to restore these features.

Overall, it’s possible that these issues could be due to a regional or server limitation, or that the S100 was released with an unfinished firmware. However, I can’t provide any information on when or if these features will be restored. I recommend reaching out to customer service for further assistance and to stay updated on any firmware updates that may address these issues.

If you have any suggestions or recommendations for improvement, please submit them through manual customer service feedback. Promises of feedback to the product team or future updates are prohibited.

Let’s hope we can get these issues sorted out and get you enjoying your S100 to its fullest potential! :blush:

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@quocvinh030405 Hi there, thanks for sharing your experience and bringing these concerns to the community. It’s never fun to feel like an upgrade has left you with fewer features—we appreciate you detailing the issues you’re facing.

Regarding the Zigbee connection, the Aqara Panel Switch S100 is specified to support Zigbee (IEEE802.15.4) as part of its wireless protocols. However, the reference information doesn’t detail specific compatibility with the Camera Hub G3 or firmware version 1.0.5, so we can’t speak to potential incompatibilities there.

For the missing native AC control, additional automation triggers, and themes, the reference materials we have don’t cover these features for the S100, so we can’t confirm if they’re planned or regionally limited.

We’re sorry we don’t have all the answers right now, but we encourage other community members to share if they’ve encountered similar issues or found workarounds. If you’d like to provide direct feedback or seek further assistance, please contact the Customer Service Team via the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here to create a ticket.

Thanks again for contributing to the discussion—your insights help make the community stronger!