Smart lock N100 has been removed from the Aqara Home app. Does not accept digital code, qr-code. Writes in the app that the codes are incorrect. Worked for 2.5 years without problems. Now does not accept fingerprints. Batteries are normal. Opened with a code.
@nataliaminsk It sounds like you’re experiencing some frustrating issues with your Aqara Smart Lock N100. Given the situation where the lock has been removed from the Aqara Home app and isn’t accepting codes or fingerprints, it might be helpful to try a reset. According to the reference, you can reset the Smart Door Lock N100 by long-pressing the reset button for 5 seconds; however, you’ll need an admin fingerprint or password to proceed, and this will clear all saved users, bringing the lock back to its factory settings.
If the reset doesn’t resolve the issue, please ensure your app is updated, and try reconnecting the lock following the instructions for connecting to the Aqara Home app. This involves waking up the lock and using the app to add it again through Bluetooth or Nearby Devices, depending on your device.
Should these steps not work, or if you’re unable to reset the lock, it might be a more complex issue requiring direct support. In such cases, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:
If you don’t have an Aqara Home account, you can click here to create a ticket. I apologize for the inconvenience and hope this gets resolved swiftly for you!
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