Smart lock N100 has been removed from the Aqara Home app. Does not accept digital code, qr-code. Writes in the app that the codes are incorrect. Worked for 2.5 years without problems. Now does not accept fingerprints. Batteries are normal. Opened with a code.
@nataliaminsk It sounds like you’re experiencing some frustrating issues with your Aqara Smart Lock N100. Given the situation where the lock has been removed from the Aqara Home app and isn’t accepting codes or fingerprints, it might be helpful to try a reset. According to the reference, you can reset the Smart Door Lock N100 by long-pressing the reset button for 5 seconds; however, you’ll need an admin fingerprint or password to proceed, and this will clear all saved users, bringing the lock back to its factory settings.
If the reset doesn’t resolve the issue, please ensure your app is updated, and try reconnecting the lock following the instructions for connecting to the Aqara Home app. This involves waking up the lock and using the app to add it again through Bluetooth or Nearby Devices, depending on your device.
Should these steps not work, or if you’re unable to reset the lock, it might be a more complex issue requiring direct support. In such cases, please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or by scanning the QR code below:
If you don’t have an Aqara Home account, you can click here to create a ticket. I apologize for the inconvenience and hope this gets resolved swiftly for you!
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@nataliaminsk I’m sorry to hear you’re having trouble with your Aqara Smart Door Lock N100. Let’s try to break down the situation. Since the lock was removed from the Aqara Home app and now doesn’t accept digital codes, QR codes, or fingerprints (even though batteries are normal), it might be related to user data or account binding issues.
From the reference information, resetting the lock (long-pressing the reset button for 5 seconds) clears all saved users but requires an admin fingerprint or password, which might not be accessible now . Additionally, if the lock was previously paired, removing it from the app doesn’t automatically unbind the account, which could cause connection issues . However, the exact scenario of the lock being removed and refusing codes/fingerprints isn’t explicitly covered in the available references.
Since you were able to open it with the emergency key (a mechanical method), the basic function is intact. For further help, you might want to check if the lock is still bound to your Aqara account or try re-adding it to the app. If the issue persists, consider reaching out to customer service for more tailored support.
Other community members might have encountered similar situations—feel free to share more details, and we can troubleshoot together!
If you have suggestions for improvement, please submit feedback through the Aqara Home App (Profile>Help&Feedback>Customer Service) or by clicking here if you don’t have an account.