Smart Lock Troubleshooting and Community Support

Hello everyone, I recently encountered an issue with my Nuki smart lock and wanted to share my experience and the solution I found with the help of this amazing community. Hopefully, this can assist others who might be facing similar problems.A few days ago, I noticed that my Nuki 3.0 smart lock wasn’t responding to commands sent through the Loxone system. After checking the logs, I found that the API was returning an HTTP 404 Not Found error. This was puzzling because the lock had been working perfectly before. I decided to reach out to the community for advice.One of the first steps I took was to verify the API endpoint and token. I realized that I had recently updated the firmware on my Nuki bridge, which might have altered the API requirements. After some research, I discovered that the Nuki API for version 3.0 requires a slightly different URL structure compared to the previous version. Specifically, the endpoint for lock actions needed to be adjusted.Here’s what I did to resolve the issue:1. Check the API Documentation: I referred to the official Nuki API documentation to ensure I was using the correct endpoint and parameters. This was crucial as the API structure had changed with the firmware update.2. Update the API URL: I modified the API URL to match the new structure required for Nuki 3.0. The correct format for the lock action is: http://<bridge_ip>:8080/api/locks/<nuki_id>/action?token=<your_token> Replacing <nuki_id> with the unique identifier of my lock and <your_token> with the API token provided by the Nuki app.3. Test the Command: After updating the URL, I tested the command again. This time, the lock responded as expected, and the error was resolved.4. Community Assistance: I also reached out to the community forum where I received additional tips and tricks from experienced users. One member suggested checking the firmware version of both the lock and the bridge to ensure compatibility. Another user recommended using a tool like Postman to test API calls directly, which was incredibly helpful in troubleshooting.Reflecting on this experience, I’m grateful for the support and knowledge shared within this community. It’s amazing how a collective effort can turn a frustrating issue into a learning opportunity. If anyone else is facing similar problems, don’t hesitate to ask for help here. The community is always ready to assist!Happy smart home tinkering everyone! :rocket: