My smart lock u100 is not responding to any inputs from the outside. It seemed to be an intermittent issue, but now it seems constant. The batteries are fine. I even deleted and reinstalled, and it’s still doing the same thing
@c2004childs I’m sorry to hear about the trouble you’re experiencing with your Smart Lock U100. It sounds quite frustrating! While it’s great that your batteries are fine, there might be other issues to consider.
First, ensure that the lock’s installation is smooth and there’s no interference, as this could affect its responsiveness. You can:
- Open the battery and knob cover, remove the battery, and check if the lock operates smoothly without any jamming.
- Make sure there’s no interference between the connector cable and the cylinder tailpiece, as excessive friction can impact functionality.
- Confirm that the tailpiece is centered in the deadbolt hole, as misalignment can cause operational issues.
If you’ve already tried these steps or find them too technical, it might be best to reach out to our customer service for more personalized assistance. Please contact the Customer Service Team via the Aqara Home App (Profile > Help & Feedback > Customer Service) or scan the QR code:
I hope this helps, and feel free to share any updates or further questions with our community!
In order to better assist you, we kindly ask you to contact our support team directly via email at: 
support@aqara.com
Our team will review your case and get back to you as soon as possible.