Smart lock U200 - problem with first setup, can't pairing

Aqara Products
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Hi, i bought in official store new smart lock AQARA U200. I can’t pair this device. When i press Set button led is bliking red light twice and sounds beep. Keypad can’t connect to the device. When i turn on keypad, device speak “Pleas scan the setup code… connection failed”. I tried to reset keypad, i pressed lock and acceptance button, but is no working. I hold very close keypad and nothing happend. When i scan MagicPair Code, application can’t find the device. Reset button doesn’t work. I trried to press once, twice, hold for 5,10,15,30,60 seconds. Nothing working. Led diod isn’t light. What can i do?

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

Have you tried holding lock and confirm for 3s on the keypad? It’s another way of resetting the lock.

If the keypad says that you need admin figerprint to reset then it means that the U200 was actually used/not factory reset correctly

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Hello, welcome to the forum. Here you can find the installation process of the U200. Mastering the Installation of the Aqara Door Lock U200: Step-by-Step Guide
Mastering the Installation of Aqara U200: A Step-by-Step Guide

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I tried that, but all time keypad says the same statement.

6

I saw that and i done this correctly. But i have firmware problems, with pairing / add do app / connecto to keypad.

7

If I were you, I would either contact the Aqara support, or the seller.

You have the right to return the product (even opened, although sometimes doing so is a very questionable behavior). And if you bought it from a Polish seller, you have the right for „rękojmia”. Basically making a purchase is considered the same as signing a contract where the seller provides a product as agreed, and you pay for it. In this case the product isn’t „as agreed”, it’s not pairing, so it’s not in a working condition.

Usually it’s faster to just return the product and buy it again

9

You can also show us a video of your binding/ installing… maybe we see something

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