Anyone have the u300 smart lock handle start to get really loose? The handle under the number pad on my u300 is starting to wiggle way more than it ought to and there’s no way to tighten it.
I tried to take it apart as much as I dared to and there’s no way to get access to the screws that hold it tight to the overall mechanism.
Anyone have any suggestions or dealt with this issue before?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
I got this problem too. How do you correct it.
Thank you
I have the same issue, how do I get it resolved?
I have the same issue with my aqara U300 that my outside handle is loose. How do I get it resolved?
@dfls7 Hi dfls7, sorry to hear about the loose outside handle on your U300! Let’s try to troubleshoot this. According to community insights, a loose handle can often be addressed by checking the installation steps or adjusting specific screws.
First, you can refer to the installation video to ensure the handle is properly reinstalled—this is a common fix for handle looseness . Additionally, there’s a specific video guide that shows how to tighten the handle screw: at the 3:50 mark, you’ll find steps to secure the screw, which should resolve the wiggle issue .
This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully. If the problem persists after trying these steps, feel free to contact customer support for further assistance.