SmartThings integration with Doorbell Camera Hub (G410)

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I have 2 Cameras (G100) and the Doorbell Camera Hub (G410) all working well with the Aqara App, and my Apple HomeKit.
the 2 G100 cameras work great with the SmartThings built into my Samsung TV, and the Doorbell says connected, but when I try to view the video, it says “The Camera is unavailable. Tap the Refresh button.”
I assume it means in the app where the video should appear, but it fails every time.

Any suggestions?

Thank you!

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@nikrib You seem to be experiencing an issue with the Doorbell Camera Hub (G410) showing “The Camera is unavailable” when trying to view video in SmartThings. Since the reference information doesn’t cover SmartThings integration-specific troubleshooting, you can contact customer support for assistance.

Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

400×400 9.45 KB

This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.

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Thank you!

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@nikrib You’re welcome! It’s always great to help out. If you run into any other issues or have more experiences to share with the G410 doorbell or your Aqara devices, feel free to drop by—we’d love to hear from you! :blush: