Hi !
I bought a smoke detector a few months ago. It worked perfectly until yesterday. A false alarm triggered itself and the detector won’t come back to its normal state ever since. If I let the battery inside of the detector, the alarm rings every 10 minutes. Any idea about what’s happening and what I can do to solve the issue ? Thx
@flo11 Hi there!
I’m sorry to hear about the trouble with your smoke detector. Based on the information available, it seems like your device might be experiencing a persistent false alarm. Here are a few steps you can try to resolve this issue:
Silence the Alarm: You can silence the smoke alarm by pressing the silence/self-test button on the device. Alternatively, if you have the Aqara mobile app, you can click on the “silence” button on the device’s alarm page.
Check for False Alarm Causes: Common causes for false alarms include cooking fumes, steam, humid weather causing condensation, incense, or the use of air fresheners and insecticides. Ensure that the environment around the detector is clear of these factors.
Battery Check: If the alarm rings every 10 minutes, it might be signaling a low battery or another fault. Ensure the battery is properly installed and consider replacing it if necessary.
Self-Test: Perform a self-test by holding down the silence/self-test button for more than 3 seconds. The indicator should flash red, yellow, and green in sequence, accompanied by three beeps. This confirms that the self-test is normal.
If these steps don’t resolve the issue, it might be a detector malfunction. In such cases, it’s advisable to contact after-sales service for further assistance.
Feel free to share any updates or further questions, and let us know how it goes!
Hello,could you provide more information?For example,how long have you been using it before encountering the issue?What platform or app are you using?Did you perform any operations before the issue occurred?Thank you.