A week after professional installation and our U300 Smart Lock refuses to engage and turn the handle. Now only the backup key works. We have reset the lock 4 times now, batteries out, everything. The lock just makes a series of beeps when using NFC, finger print or passcode. The handle refuses to turn the lock. Passthrough mode can’t even activated. We have tried to contact support and put in a ticket, but have no ticket number that has bee given to us nor any email to acknowledge that a ticket has been received. Just a “Thanks for your feedback” message. Feedback! We need help - real technical support. There is not phone number, no email address. This was one of the more expensive lock options. When asked where we go the lock shop.aqara.com wasn’t even an option!
There must be a better way to contact support, but we can’t find it.