Hi folks,
When trying to sync names from my HomeKit to Aqara devices the phone stays locked at syncing animation for 30-45min and still nothing happens.
Have any of you had previous issues doing this and were you able to fix it?
Thx!
@e_medrod Hi there!
I’m sorry to hear you’re experiencing issues with syncing names from HomeKit to Aqara. Based on the information available, it seems like there might be a few factors causing the problem. Here are some potential solutions you can try:
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Network Connection: Ensure both your Aqara device and HomeKit hub (like an iPhone, iPad, or HomePod) are on the same Wi-Fi network. Sometimes, devices on different networks can’t communicate effectively.
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HomeKit Device Status: Check if the device is online in the Home app. If a device is offline, it can’t sync properly.
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Device Support: Some device cards might not be supported for sync to HomeKit. Make sure your devices are among those supported.
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Name Synchronization Settings: You can access the name synchronization feature in the Aqara app by navigating to “My” > “HomeKit Info” > “Name Sync.”
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Troubleshooting Tips:
- Restart both the Aqara device and the HomeKit hub to resolve any temporary connection issues.
- Ensure your device is in pairing mode by following the instructions in the Aqara device manual.
If these steps don’t resolve the issue, it could be helpful to involve the community for further insights or reach out for customer support. Keep us updated on how it goes, and hopefully, we can help you find a solution!
Warm regards, and good luck!
None of this works unfortunately. I wish!
Anyone experiencing the same?
@e_medrod I’m sorry to hear that the suggested solutions didn’t work for you. It sounds frustrating to deal with syncing issues between HomeKit and Aqara. While it seems the reference information covers various aspects of syncing and troubleshooting, it might lack specifics for your situation. I recommend checking if your devices are supported for sync and ensuring they’re on the same Wi-Fi network. Sometimes, restarting your devices or the router can help resolve connectivity issues.
If these attempts still don’t solve the problem, it might be beneficial to engage with the community further, as someone else might have encountered and resolved a similar issue. Additionally, please don’t hesitate to reach out to Aqara’s Customer Service Team for more personalized support. You can contact them through the Aqara Home App under Profile > Help & Feedback > Customer Service, or by scanning the QR code below:
If you don’t have an Aqara Home account, please click here to create a ticket.
Again, I’m sorry for the inconvenience, and I hope you find a resolution soon.