Trouble with Paypal payment for HomeGuardian

I rather not directly use creditcard as i rather like the extra protection by using appstore or in your case Paypal

@Samoerai1 Thanks for sharing your preference for using App Store or PayPal for the extra payment protection—it totally makes sense to prioritize secure payment methods! Your feedback is really valuable. If you’d like to share this suggestion, you can contact the Aqara Home App Customer Service Team (Home > Help & Feedback > Customer Service) or scan the QR code:


This will be more efficient. If you do not have an Aqara Home account, ā€œPlease click hereā€ to create a ticket.

Very disappointed with the camera, to use face recognition you have to subscribe to HomeGuardian which you cannot use Paypal. Not very impressed .

I’m having the same issue with my iOS app. Paypal freezes the app, and CC’s are denied.

Is Aqara trying to circumvent Apple’s payment system and could this be what is causing the problems? Maybe its a good thing I can’t subscribe as this seems a bit shady.

This still seems to be busted @AqaraOfficial. Cannot get the CC payment to load (getting a blank box at the bottom) and the PayPal option just says there’s an ā€œerrorā€ with no additional info. Any fix in process?

We’ll check on this. Try again later, and if it’s still not working, please contact support@aqara.com

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