I upgraded my internet and i couldn’t figure out how to update the info on the app. Now the app is not connected to the smart log U50. The app is not user friendly at all. We ve tried everything including resetting the lock. I am about to buy another lock
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
1 Like
Hi there and welcome to the forum.i don’t understand what have to do you new internet service with aqara app?and what info do you want to change?as I recently change my internet provider too and had no issue on connecting all my devices to it.the only thing you need now to do is to use same name on the WiFi and password so all devices you have to connect back make sure that the name and password are the same you were using before.my be also show some screenshots too