I have a u100 lock and it has dropped from the app. I still have some control from IHome. How can it get it back onto the app without resetting it?
@toadent It sounds like you’re experiencing a connectivity issue with your U100 lock in the app. The good news is that there are a few steps you can try to address this without resetting the lock:
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Check Internet Connection: Ensure that your smartphone or tablet is connected to a stable 2.4G Wi-Fi network, as this is required for the lock to communicate with the app.
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Re-add the Device: Sometimes, re-adding the device can help. Enter the Aqara Home app, navigate to the Smart Lock U100 page, and follow the instructions to re-bind the lock. This should not require a reset of the lock itself.
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HomeKit Integration: If you’re using HomeKit, you might want to ensure that the lock is still properly integrated. You can check this by accessing the Apple Home app and ensuring that the lock is correctly listed there.
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Update Firmware: Ensure that your Aqara Home app and the lock firmware are up to date. Sometimes connectivity issues can be resolved with the latest updates.
If these steps don’t resolve the issue, you might consider reaching out to the community for more tips or contacting Customer Service for further assistance. Let us know how it goes, and feel free to share any additional insights or questions you might have!