U100 Lock Not Connecting To App

Aqara Products
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My U100 lock isn’t connecting to the app whenever I try and pair it. Not sure what to do and support hasn’t been answering. I’ve uninstalled and reinstalled the app, my WiFi connection is strong and I obviously have Bluetooth on. I’m able to bind it to HomeKit but for some reason it just won’t pair to the Aquara app.

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@bradgoldd It sounds like you’re having a frustrating experience with your U100 lock not pairing to the Aqara app, despite your efforts and success with pairing to HomeKit. Let’s try a few troubleshooting steps that might help resolve the issue:

  1. App Installation: Since you’ve already reinstalled the app, ensure that the app is updated to the latest version. Sometimes, app updates can fix connectivity issues.

  2. Device Addition Process: Double-check the process of adding the lock to the app. Open the Aqara Home app, tap the “+” in the upper right corner to add a device, and select “Smart Lock U100.” Follow the instructions provided in the app closely.

  3. Bluetooth Connection: Ensure that no other devices are interfering with the Bluetooth connection and that the lock is within a close range of your smartphone during the pairing process.

  4. Firmware Updates: Check if there are any firmware updates available for your U100 lock in the Aqara Home app. Applying updates can sometimes resolve connectivity issues.

  5. Network Settings: Confirm that your devices are connected to the same Wi-Fi network and that there are no network restrictions that might block the connection.

If these steps don’t resolve the issue, please try reaching out to the Aqara Customer Service Team for further assistance. You can contact them through the Aqara Home App by navigating to: Profile > Help & Feedback > Customer Service, or by scanning the QR code:
. If you don’t have an Aqara Home account, please click here to create a ticket.

I hope these suggestions help, and feel free to share any further findings or questions with the community!

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Thanks for your message, can you please provide your app version and the firmware version of the door lock? The latest Aqara Home version is 5.2.3 . Also when connecting to the aqara home app, please make sure you have turned on your phone’s bluetooth and wifi.

If there is still an issue, I would like your assistance in providing a video. we would like to see if we can figure out the cause through the video.