My lock will often having random times where it won’t recognize that the door is shut even after I open and shut the door again. Then it will fix itself and seem to work fine again. Any suggestions on what might cause this?
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Just wondering if there is a fix for this issue as I am encountering the same problem with U100 lock?
@bepugh Hi bepugh, sorry to hear you’re encountering the same issue with your U100 lock not recognizing the door is shut. From the troubleshooting guides, one possible solution is to recalibrate the door lock and re-perform the door detection settings, as the lock might have incorrectly determined the door’s opening/closing direction. Have you tried this step before? Feel free to share your experience after attempting it—I’d be happy to help further if needed
Hi there, yes I have performed these steps a few times however this issue still re-occurs. My lock is integrated into Apple Home using the Aqara M3 hub through Zigbee. Apple Home reports the lock as Unlocked even though the lock is actually in the locked position. After a few locked / unlocked selections in Apple Home, the lock state clears itself and Aqara app shows the door as closed and the lock as locked.
@bepugh You seem to be experiencing an issue with Apple Home misreporting the U100 lock state (showing Unlocked when actually locked). You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.
Yes I do have an Aqara Home Account and I will proceed to open a ticket. FYI … the Aqara App also misreports the door status as when this problem occurs, I get door status “Unknow Status ?” and lock state is “Unlockded”
@bepugh Thanks for sharing these details! It’s really helpful to know that the Aqara App is also showing “Unknown Status” for the door and misreporting the lock state when the issue occurs. Just to note, the Aqara Smart Door Lock U100 currently only supports lock status detection (including locked, unlocked, and lock failure), and door status detection isn’t available yet—this might be related to the “Unknown Status” you’re seeing. Feel free to update us here once you hear back from customer support—your experience could help other community members too
Will d. FYI … now the lock state / status has changed to the following once we unlocked the door using the fingerprint option.
@bepugh Thanks for the update, bepugh! It’s great that you’re sharing how the lock state changes after using the fingerprint unlock—this kind of real-time feedback helps the community a lot. If you notice any other details or patterns as you keep an eye on it, don’t hesitate to post here. Your experience could be super helpful for other U100 users facing similar situations
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!