U100 lock often not recognizing door is shut

My lock will often having random times where it won’t recognize that the door is shut even after I open and shut the door again. Then it will fix itself and seem to work fine again. Any suggestions on what might cause this?

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

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