I had to flip my door lock to the other side and I had a problem doing that. It damaged the lock so I gave up on the lock. I’ve had the Schlage Connect lock before so I’m not new to locks. I have many Aqara products.
@mwcoen Thank you for sharing your experience with the U200 Door Lock. It sounds like you encountered a challenging situation when trying to flip the lock to the other side. The U200 lock can be somewhat particular in its installation process. Based on the reference information, if the lock becomes difficult to turn after installation, it might be due to screws being too tight or slight misalignment in the installation position. Additionally, updating the lock to the latest firmware via the Aqara Home app and performing an automatic or manual calibration might help resolve some issues.
If you’re open to giving it another shot or need further assistance, the community here is a great place to share experiences and tips. Your insights are valuable, and we appreciate your continued support and use of Aqara products. If there’s anything more specific you need, feel free to ask!
I did give it another try and it is 100% user error. I didn’t fully follow the directions by removing the screws and by doing so it works fine. Thank you.
@mwcoen I’m glad to hear that you gave it another try and everything is working fine now! It’s great that you took the time to troubleshoot and figure out that it was a matter of not fully following the directions. Your willingness to share this experience is really valuable to the community. It can help other users who might be in a similar situation and remind everyone of the importance of carefully following the installation instructions.
If you have any other experiences or tips related to your Aqara products in the future, don’t hesitate to share them with us. We always love hearing from our users and learning from your insights.
1 Like
What are these screws?
If you need to flip the orientation of the lock, the online instructions highlight which screws you remove in order to rotate the lock. Then you re-insert the screws. Look for the bar code you scan in order to bring up the online instructions.