I have my u200 lock set to a 5 min auto lock, and most of the time that works but lately it has been remaining unlocked. Any suggestions on what to do to prevent this?
@jamesscully76 It sounds like you’re experiencing some inconsistency with the auto-locking feature on your U200 lock. Let’s see if we can troubleshoot this together:
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Check Settings: Double-check that the auto-lock feature is still enabled in the app settings. Sometimes settings might change inadvertently.
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Battery Level: Ensure that the batteries in your lock are not running low, as this can affect its functionality.
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Firmware Update: Make sure your lock’s firmware is up to date. You can check for updates in the Aqara Home app.
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Calibration: It might be helpful to recalibrate the lock. You can follow the instructions in the app to ensure it’s properly set up.
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Connectivity: Confirm that your lock is connected to the network, as weak or lost connections can cause issues.
If you’ve tried these steps and the problem persists, consider reaching out to our support team for further assistance. You can find support options through the Aqara app or on our support page.
Feel free to share any other observations or questions you have. We’re here to help!