U200 keypad is grey out in the Aqara app

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Good afternoon
Does anyone also have the issue that in the Aqara app the keypad of the U200 smart lock doesn’t show battery level or that it’s hard wired.
I got both on the keypad but it’s still grey out.

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@home_security Good afternoon!

It seems like you’re experiencing an issue with the U200 keypad not displaying the battery level in the Aqara app. Based on the information available, the Smart Lock U200 allows the keypad to be powered with LR3 AAA batteries or through a 12V-24V AC/DC power supply. However, there’s no direct reference regarding the specific app display issue you’re experiencing.

I recommend checking a few things:

  1. Ensure the firmware of the lock and the Aqara Home app are updated to the latest versions.
  2. Try resetting the keypad by following the reset instructions specific to the Aqara system.
  3. Verify the connection to the power supply or battery is secure and functioning correctly.

If the issue persists, it would be beneficial for other community members to share if they’ve experienced something similar and how they resolved it. Also, don’t hesitate to reach out to the Aqara support team for further assistance.

Hope this helps, and feel free to share any updates or further questions!

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Hi there! Before changing users or keypad settings, please tap any button on the keypad first. This helps conserve battery, as HomeKeys requires a very fast connection. Keeping the keypad constantly connected would drain its battery much faster.

Once set up, the keypad will automatically play a low-battery alert sound when power runs low during normal use.

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Thank you for your reply.
If the keypad is hard wired and gets constantly power is there than an option to keep the keypad activated all time.