U200 notifications and auto-lock

Not had my U200 long, and for the most part I love it. But a couple things bugging me which I hope someone here can help with.

The auto-relock when you close the door. I have it set to 3 seconds, and half the time it works perfectly. But if the door is left open a little while it tries to turn the latch while fully open, then when you close the door doesn’t lock. You have to unlock it and then re-lock it manually. I have tried re-calibration several times, and tested different settings, but nothing seems to work. Has anyone else had a problem with this?

The other niggle I have is in the app. I have tried to disable the notifications of the door being locked and unlocked, as I live alone so know when I open my door. But despite disabling all device notifications they are still showing up in the app. How do you disable them for just the locking and unlocking events?
I only want notifications if the door is left unlocked for a time, or the battery is running low.

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!