Our u300 is giving us a jammed message. I’ve tried removing the batteries and resetting. I really think it is mechanical. Where can I find a diagram of what I should see when I take the outside handle apart?
@niclyncase You seem to be experiencing an issue with the U300 door lock showing a jammed message and needing a diagram for disassembling the outside handle. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.