I have hard a really hard time getting my U400 connected. I went through all the forums and finally added it to Apple Home using my ipad vs phone. Then added it to the Aqara app, but I can’t seem to bind it to the M3 now. Additionally, it has removed the HomeKey access for my other locks as well, and I can’t restore it.
Does the U400 NEED to be bound to the M3 for HomeKey access? Are these separate issues? Any suggestions as to how to restore HomeKey and be able to use the UWB? SmartLockU400
Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
How are we supposed to learn from the forum if things are resolved in email and the threads are closed? Seems kinda backward.