Anyone encountering an issue with the U400 lock where despite calibration of the lock, it auto-locks while the door is open? My understanding is that the calibration teaches the gyroscope when to auto lock.
1 Like
I haven’t with the u400 but I did get that once in a while with my u100. I honestly never dug deep as it didn’t bother me (or leave me locked out thankfully) I would double check all settings, toggle auto lock on and off and recalibrate to see if those clear out any bugs.
1 Like
Thanks Ben. I’ve done those things and no difference. Still deploys the bolt while the door is open. Not a horrible thing, but with 1 min auto-lock, I have had the bolt deploy as the door is being closed over and nearly jam.
1 Like
Hello, I had this thought. Maybe there is some kind of electrical influence (radio magnetic) on the lock and these problems arise.
1 Like
This makes sense, seems something is setting it off.
1 Like
hi, please reach out to our support at support@aqara.com I’m sure they will help you with this.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
Completely agree that this is resolved with excellent support from Aqara. Turns out the Apple Home integration also had the “auto lock” setting enabled after 1 min so it was also locking the door despite me calibrating the door via Aqara app. Aqara settings and lock were working exactly as designed and configure, however, Apple Home doesn’t have awareness of the gyro and so it was auto locking after 1 min. I’ve disabled the setting in Apple Home and the lock is working perfectly.
@duane_newell24 Thanks for sharing your experience, duane_newell24! It’s awesome to hear the issue was smoothly resolved with Aqara’s support, and your detailed breakdown of the Apple Home auto-lock setting conflict is super helpful for other U400 users who might face similar confusion. So glad your lock is now working perfectly—keep the community in the loop if you discover more handy tips down the line! 