I’m getting a “Latch not fully extended or retracted” error on my U400 on an almost daily basis. Seems to be after the door is not used for a while. Only using the Aqara app. I’ve re-calibrated and checked the cable routing. The lock manually moves smoothly, no binding. I can mess with it and eventually it seems to re-lock and then will work. However my wife will not have my patience.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!