I’m getting a “Latch not fully extended or retracted” error on my U400 on an almost daily basis. Seems to be after the door is not used for a while. Only using the Aqara app. I’ve re-calibrated and checked the cable routing. The lock manually moves smoothly, no binding. I can mess with it and eventually it seems to re-lock and then will work. However my wife will not have my patience.
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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
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I’m experiencing the same frustrating error and have only had this for four weeks. I’m really unsure about what’s happening, this is very frustrating.
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Did you had some smart locks before? My first thought was that the lock itself has some problems… but if you can turn it manually in an easy way, it should be something else
Maybe you can provide a video with the problem to see more
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